Improved Guest Service & Updated Terminals Make Travel A Great Experience

This week is a video Blog post shot overlooking the ocean in San Juan, Puerto Rico. We stayed at the Conrad by Hilton.  It was a great location near Old San Juan and a few other attractions and plenty of restaurants.

It was fun to explore the forts built nearly 600 years ago as a way to protect the island.  If you step back and think about how they built the massive forts in the 1500’s it put it all into a different perspective.

The hotel also has a few nice pools and then a small beach that very peaceful.  I loved the street vendor where I got BBQ Chicken On A Stick from the grill a few times each day.  Also I tried out a coconut that he opened with a machette.

We also took a day trip to hike in the Rain Forest, have lunch on the beach and then kayak in a “Glow In The Dark” Bay.  The Bio-Bay was done at dark and then if you put your paddle in the water it was supposed to glow.  It was a bit oversold, but I still enjoyed it.  You can check the bay out at http://biobay.com.

In today’s blog post you’ll discover:

1. How Delta Airlines did a nice job improving the experience of late passengers and how you can do the same without having to spend a fortune.
2. How Delta also really upped the customer experience at the MSP Airport by investing in a transformation that is a cross between a Cyber Cafe, Upscale Lounge & a Coffee Shop
3. A nice surprise from the cleaning crew at the Conrad Hotel and why you should provide your customers, patients or clients with unexpected gifts from time to time.

Delta Serving Free Drinks At The Gate For A Late Flight!

Delta Serving Free Drinks At The Gate For A Late Flight!

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Upgraded Delta Terminal With iPads & Modern Seating Options – Nice 🙂

Video From The Coconut Man!

Here Are A Few Photos From The Trip Too!

Puerto Rico From Balcony

Puerto Rico From Hotel Balcony

View From The Room Out To Bay & Ocean

View From The Room Out To Bay & Ocean

Water Fall At The End Of The Trail In Rain Forest

Water Fall At The End Of The Trail In Rain Forest

A Gift Left By Housekeeping In Our Hotel Room

A Gift Left By Housekeeping In Our Hotel Room

Huge Walls Inside Of The Forts Protecting Puerto Rico Dating Back To 1500's

Huge Walls Inside Of The Forts Protecting Puerto Rico Dating Back To 1500’s

 

 

 




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